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FAQ's

Orders and Shipping

Shipping is charged at a flat rate of $5. When you spend $50 or more then you qualify for FREE shipping.

At this stage we ship to Australia only but internationally shipping is not far off. You can contact us through our website to receive a quote on postage if you live in a country other than Australia.

Since our products are made by hand and in small batches items are usually shipped within 3-5 business days. Which means, depending on your postman and where you live you should receive your order within 5-10 business days. This does not include weekends as the postman usually doesn't deliver goodies then. It may take longer than usual if you live in a remote area. All products are posted out from our head office in Melbourne. 

 ** PLEASE NOTE SHIPPING TIMES WILL VARY AT CHRISTMAS DEPENDING ON VOLUME OF ORDERS. YOU WILL BE NOTIFIED IF YOUR ORDER WILL TAKE LONGER THAN 5 DAY TO SHIP OUT BUT THIS IS NOT NORMALLY THE CASE!

What ingredients are in Ziel Essence products?

Here at Ziel Essence we have nothing to hide, in fact we have an open house policy when it comes to our ingredients. On each product page you will find a list of ingredients. Feel free to shoot us an email should you have any further questions.  

 

Are Ziel Essence body products safe to use on sensitive skin?

The Ziel Essence range was originally created with those sensitive souls in mind. Our founder, Zoie Janssen, has suffered for years with dry, irritated and sluggish skin. Her main reason for developing the range was to help ease skin concerns associated with eczema and dermatitis. The ingredients in our products are suitable for all skin types. Please make sure that you patch test before continued use to ensure your skin is comfortable with all the ingredients. If you have any questions at all please do not hesitate to contact us here.

The main ingredients in the scrubs are a combination of both epsom salt and raw cane sugar. Due to this fact if you have eczema, dermatitis or psoriasis and you have open wounds, the salt may sting when using it. So be careful and use your own judgment here. We will be offering an all sugar scrub soon enough for those that have very sensitive skin. 

       

      What is the shelf life of Ziel Essence skincare products?

      Our products are handmade and in small batches, ensuring the freshest quality possible. Unlike the products on the supermarket shelves, our products don’t contain harsh toxic chemicals and preservatives. Due to this the shelf life on our products are somewhere between 6 and 12 months.

      With our natural body scrubs each one has been carefully formulated and does not contain any additives or preservatives. For this reason it is very important that you keep your wet hands and water out of the packet as much as you can. This is the main reason why we have supplied you with the natural bamboo scoop. If you find that you get water in your scrub pouch please discard the packet after 2 weeks of opening. Store your scrub in a dry place. Do not store your scrub on the shower floor as you will most likely get water in it.

       

      I think I may have had an allergic reaction.

      If your skin becomes irritated by using any of our products please discontinue use immediately and seek medical advice if necessary. We highly recommend to do a patch test of all of our products before using them. Please keep in mind that essential oils should not be used neat on the skin. Should you wish to apply any of our aromatherapy blends to your body then you must always blend them with a carrier oil. Sweet Almond or Apricot Kernel oil are excellent choices. Use up to 9 drops per 30ml and 3-4 drops per 30ml for use on children.    

       

      Do your prices include GST?

      No, Ziel Essence is not registered for GST as of October 2019

       

      Refunds and Exchanges

      Due to the nature of our product we do not offer exchanges. If you have an issue or any concern with any of our products please do not hesitate to contact us

       

      So what's the deal with preservatives?

      Water is one of the main reasons that most skincare companies add a preservative to their product. Water loves to grow nasty things like bacteria and microbes and it helps yeast and other yucky things to grow. There is a lot of information out there as to why we shouldn't use preservatives in products, however they do have their place and serve an important purpose. Preservatives are often used at a very small rate usually around only 1% of a product. If a preservative wasn't used in water based products, then bacteria and the other things mentioned will grow in the skincare products that we use daily on our body and face.

      The reason we have chosen to share this bit of information with you is because we believe it is important to know and understand, when choosing your skincare products, that when they contain water it should also contain a preservative, regardless of whether the product states that it is natural or not. You will not find water or preservatives in ANY current Ziel Essence products due to the non-water content.    

       

      Other bits...

      All our products have not been tested on animals, but on the willing amazing friends, family and skincare enthusiast. At current all of our products are Vegan friendly.

      All products, material and information provided within this website are for educational and informational purposes only. No medical claims are implied in the information given and it is not intended to diagnose, treat, cure or prevent any illness or disease. Any reference to health benefits cannot be taken as a replacement for medical advice or prescription medication or seen as a diagnosis for a specific condition. It is not intended to be a substitute for the advice or treatment of your medical physician. The information provided by Ziel Essence is believed to be accurately based on the best judgment of the author, but the reader is responsible for consulting with your own medical physician / natural therapist. In no way is any of the content on this website to be construed as medical advice or instruction.

      Despite the natural composition of our products and as everybody’s skin is different, some people may react or be allergic to natural substances (essential oils in particular), and that Ziel Essence will not be held responsible for such occurrences. We strongly suggest that you purchase a sample pack where applicable and conduct a patch test before its continued usage; particularly if you have very sensitive skin or a pre-existing dermatological condition.

      If you have any questions that are not covered above we would love to hear from you, please don't hesitate to contact us.